At PAWSOME™, we cherish our customers and want you to enjoy your purchases without any worries. We understand the challenges of online shopping and are committed to providing excellent service to ensure your satisfaction with every purchase!
Return Policy
PawPlus accepts returns or exchanges for items purchased on our website within 30 days of purchase under the following conditions:
- The item shows no visible signs of damage.
- All original packaging is intact.
- Any damage compromises the PawPlus guarantee.
- Items cannot be returned or exchanged after 30 days of purchase.
Please note that certain goods are exempt from returns, such as intimate items (under-garments), sanitary goods, hazardous materials, and flammable liquids or gases.
To complete a return, you may need to provide a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges, please contact pwpls.support@protonmail.com with your order number and reason for return or exchange. Our team will assist you based on the guidelines mentioned on this page.
Exchanges (if applicable)
Contact pwpls.support@protonmail.com for all exchanges with your order number and reason. Our team will handle your request according to our policy.
Return Shipping (if applicable)
You are responsible for the shipping costs for returning your item. If the item is over $75, consider using a track-able shipping service or purchasing shipping insurance.
Refunds (if applicable)
Once we receive and inspect your return, we'll notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method.
Late or Missing Refunds (if applicable)
Allow some processing time between financial institutions for refunds (typically 2-3 days). If you haven't received your refund, contact us at pwpls.support@protonmail.com for assistance.
Gifts
Follow the instructions above for returning online orders. If the item was marked as a gift, you'll receive a digital gift certificate for the value of your return once we receive the item.
Damaged Items
Report damaged or defective items to pwpls.support@protonmail.com within 48 hours of receipt for us to honor your claim. We use tracking and delivery confirmation information to review damage or return requests.
Feedback
We value your feedback! Email us at pwpls.support@protonmail.com with any feedback, questions, or concerns. We're dedicated to improving our services based on your input.